NRMCA CDP

Training Program Offered by WACA

WACA offers the opportunity to take the next step in professional development through the National Ready Mix Concrete Association's (NRMCA) Concrete Delivery Professional (CDP) program.

• CDP was developed BY ready mix drivers and ready mix companies, FOR the ready mix industry. This program allows you to learn more about the technical aspects of the ready mix industry, your profession, and successful customer service support skills

This practical, easy to use program is designed to be a self study program and applies to seasoned professionals as well as younger less experienced drivers. CDP is also designed to support existing internal company driver training as well as reinforce company policy and procedures when instances occur.

The WACA / CDP program enhances your existing professional experience, demonstrates your commitment to personal growth, personal achievement as well as demonstrates a higher level of driver and company commitment to overall quality to Customers Specifiers, Regulators, and the Motoring public. As a company team; the program will improve communications and understanding between drivers and quality control, dispatchers, customers and sales.

This Self Study program reviews 5 key subject areas that drivers user every day on every delivery:

•  Product Knowledge
•  Environmental Awareness
•  Customer Relations
•  Safety
•  Vehicle Maintenance and Operations

Topics will be facilitated by qualified WACA personnel in each subject area with a practical review and discussion session for each topic.

Following the completion of all 5 subject areas, the certification exam process will be scheduled. The certification process involves 2 steps:


The Pre Trip exam will be administered by representatives of the Washington State Patrol and Commercial Vehicle Enforcement Division. This provides you professional access to important law enforcement and safety professionals. We learn more about their role in our profession and they learn more about your role and professional development as a Concrete Delivery Professional.




Depending on the pace of self study and internal company presentations, the program takes approx. 12 weeks to complete. Once prepared, the Association will conduct a local review session for drivers designed to help prepare for testing and administer the tests. Testing is in 2 elements; a written test, and a vehicle inspection and walk through.

To help facilitate anticipated testing and to allow each company the flexibility to schedule their own in-house sessions, the Association will conduct quarterly review and testing sessions. Quarterly dates are subject to participation.

All modules are contained in one 3 ring binder designed especially for industry drivers. Cost of the Driver binders are $150 each ($195 for non members) and may be ordered through the Association offices. Additional exam or administration fees may apply.

Recognition

Drivers successfully completing both parts of the program will receive:

•  Certification of Achievement endorsed by NRMCA
•  A magnetic vehicle CDP insignia that goes with you and your vehicle
•  A CDP shirt / jacket patch recognizing your achievement (please note: this is an optional elective by the company)

Benefits to you:

Drivers are one of the keys to a successful bottom line for company performance, service and reputation.

•  Increase customer satisfaction with professional representatives for your company
•  Decrease delivery and quality control problems with improved knowledge of delivery and production processes
•  Reduce regulatory confusion and increase environmental awareness and compliance through improved knowledge
•  Reduce fleet and truck risk through increased focus on vehicle maintenance and safety

For more information, and program details, phone the Association offices at 206.878.1622 or send an email.